Product Details

“Smart CRM Software”

Customer Relationship Management (CRM) is a technology to analyze an organization’s relationships and interactions with potential customers. Mysoftheaven builds the best CRM software in the market called “Smart CRM”. This system helps companies to stay connected to customers, with the goal of improving customer service relationships and driving sales growth. CRM system is a tool used for contact management, lead generation, sales forecasting, customer support management, inventory management, and accounts management.

Customer relationship management 

is not only pure business but also plane strong personal bonding with a customer. Development of this type of bonding drives an organization to new levels of a godsend. Mysoftheaven (BD) Ltd. researchers gave a certain time to develop a web-based software which you can use from anywhere. We design our software for both service and product selling companies.

If you are having a large number of client list and a large team then our CRM is the best solution for you to maintain them. Creating effective email campaigns to reach and interact with your prospects with the employees. Sales are an important issue for the growing business, it also manages the sales pipeline. Even you will able to follow up on the daily report of your employee will be visible to you.

Why do you need CRM software?

Big or small companies, there is no different to use CRM software because every business wants to nurture customer relationships with more attention, while they run the other aspects of the business. Equally important, Smart CRM can help them surface insights for better management decisions because, when customer data is organized in a meaningful way, companies understand their customer buying behavior deeper, and essentially, their market better.

• Contact management:

This module is used to record customer data. This includes their contact details, past transactions, calls, emails, etc. This software can gather all information and show companies some patterns and trends for insights. Smart CRM is a good case of a system with excellent contact management.

• Lead generation:

Companies ought to interact prospects properly to win over them to form the acquisition. Lead management helps marketers trace all communication efforts and related activities with prospects to see how the leads are progressing. The goal of lead management is to win the deal at the end. A good example of an effective lead management tool is Pipe drive, where a salesperson can clearly follow a visual pipeline from untouched leads to contact made and to the proposal presented and in negotiation. Marketers can create their own stages to suit their process.

• Sales forecasting:

When it comes to CRM sales forecasting then come accurate the information you have, the more you can prepare and plan for the future. Understanding the past to predict the future is an inexact science. Having access to the correct data is one thing, applying the right methods to extract the correct conclusions is another matter. This can help you avoid major and costly mistakes when it comes to planning marketing campaigns, lead gathering strategies, stock control, hiring practices, and the overall management of the entire sales process.

• Customer support management:

Without data, self-analysis becomes mere guesswork. By providing accurate data of customer preferences, purchase history, and other details fulfill its main focus of giving accurate customer data. It additionally improves the inter-company communication once there is a unit multiple people, teams, or perhaps departments all operating towards the sale customer-satisfaction goals then CRM package extremely works. It reminder for the client to give them support, this web-based software remind to give client support.

• Inventory management:

With Smart CRM, the business manages inventory data as well as customer information on two different systems. Without any kinds of hassle, the organization can complete info about the company projects. Integrating the inventory management system with CRM technology will empower your business to have a complete 360-degree view of your customers. If you want to upgrade or follow up your projects then you should do it without hassle. The company needs to create proposals for the project and easily you would do with Smart CRM.

• Accounts Management:

Business can find great advantage about create bills and invoices. The company can get advantages to record for project expenses. Money collection is an important task but this software makes it easy to give a reminder for collecting bills. If you run a multinational business then you might receive payment from PayPal.

Mysoftheaven (BD) Ltd. always try to keep satisfy their potential customer and also take care of their goodwill. You cannot buy goodwill, you just earn it. So, our long term commitment to giving you the best service. Providing the best support and maintaining an excellent relationship with leading companies impart confidence to work with us.

Why choose us?

First thinking of business is growth, to achieve these most companies need a range of skills and experience especially in sales and marketing. The company need to support their key business process that's why invest in CRM software is essential. Smart CRM helps the business to build a proper relationship with client and leaders that are working with the best people and with the best systems. It can save your time and money and we can lower the stress of getting it right. We describe the full service that Smart CRM will give to your company.

Why you choose Mysoftheaven (BD) Ltd as your best partner:

• 10+ years of experience in the software market with ISO certification.

• We delivered Smart CRM to 70+ Companies in Bangladesh and they are satisfied with our services. Their satisfaction level is high because we always keep our promise to give the best service.

• Providing the best support and maintaining an excellent relationship with the leading companies.
   
• A complete solution to the total client management system providing the latest technology and upgrade version of Smart CRM. We will give a 3-month free service after buying our software.

• With Smart CRM, there are no hidden costs. Once you pay then use the full features of the software.

• Smart CRM is extremely user-friendly, doesn’t need extensive training, and is easy to navigate.

• Smart CRM offers a cloud-based Customer Relationship Management software that is securely accessible from anywhere.

• We complete all software setup and for the user, we give a special free training session.

• 24/7 you won't have to stay on hold for support and We also provide secured management whereas we know your information is valuable for your business.

• We use an excellent server for the backup of your all information.

• Smart CRM is a product that is constantly being updated based on data driven by our customers and their feedback.

• Smart CRM is more than just a repository for your contacts and customer data. This data is secured with hassle-free cloud computing.

• It is a dynamic software, any part of it can be customized to suit your company. You can even choose what you wish to see and remove what you don't.

Benefits of CRM

• Improved Customer Relationships: Because CRM systems keep detailed records of customer profiles and interaction histories, a business can personalize its communications to improve customer satisfaction and loyalty.
   
• Increased Sales: CRM systems easily enable the sales team to reduce the actual time required to close deals. With the help of the technology, it is possible to track leads and manage sales activities, thus ways in which businesses can upsell and cross-sell.
   
• Improved Communication: Because CRM systems share customer information among those people in an organization who need to deal with them, misunderstandings are minimized, collaboration is enhanced, and internal and external communication is improved.
   
• Data-driven decisions: Since CRM systems have embedded analytics, companies can determine a great deal about the inner dynamics of their company. With this type of information, businesses have the power to make much better decisions when striving to optimize processes and performance.
   
• Efficiency and Productivity: Automating tasks like data entry or follow-up reminders frees up these personnel resources to spend more time on efforts that are truly strategic in nature. This leads to the outcome of increased productivity.

Choosing the Right CRM

When a business is trying to decide on a CRM, it needs to go about it in the following way:

Scalability: Look for one that will grow as your company does, and expand to meet the growing needs.

Integration: This is done so that you find something that fits into your systems you may be operating at the moment.

User-Friendly Interface: A user-friendly interface is important to ensure faster adaptation among staff.

Customization: You want to choose a CRM that can be customized to fit your exact business needs.

Cost: Your budget and the overall cost of ownership - both implementation and ongoing maintenance.

Get Best CRM in MySoft Heaven (BD) Ltd

CRM is really capable of changing the way companies interact with their customer base. With CRM technology guiding them, companies are in a position to have more effective communication, therefore smoother processes and, ultimately, growth. Regardless of whether you are classified as a small business or defined as an enterprise, there is money to be saved and advantages gained from investing in a good CRM system, making you further competitive in today's marketplace.

FAQ OF CRM:

1. What is CRM?

CRM is a Customer Relationship Management System. It refers to the practices, strategies, and technologies that companies use to manage their interactions with customers and potential customers.

2. What is the purpose of CRM?

The basic goal is to enhance business relationships with customers for greater efficiency and profitability by better management of customer interactions.

3. What are the main features of the CRM systems?

Contact Management: A central repository for storing customer contact information, so that access and updating of information is easily done.

Sales Management: Leads tracking tools, and the sales pipeline management capabilities for future sales forecasting.

Customer Support: Web modules to quickly respond to queries/problems of clients.

Marketing Automation: Profiling through segmentation, personalized communication, and performance tracking features for marketing campaigns.

Analytics and Reporting: Gain insight into the performance of sales, customer behaviors, and trends to make better decisions.

4. How does CRM benefit my business?

Improved Customer Relationships: At the level of detailed profiles, personalize the communication with customers to improve satisfaction and build their loyalty.

Increased Sales: Streamline the sales process and manage leads effectively. Close deals faster.

Enhanced Communication: Knowledge of customers is shared among teams. Misconceptions are not developed, and cooperation is smoothed.

Data-driven decisions: Avail analytics that would lead to insight for better strategic decisions.

Increased Efficiency: Automate the routine tasks for employees to channel this extra time into more strategic efforts.

5. What should I consider when selecting a CRM?

Scalability: Your CRM will be able to grow according to your business needs.

Integration: Easily integrate with your existing systems and tools.

User-Friendly Interface: Fast adoption by your team due to an easy-to-use interface.

Personalization: It should be able to tailor your specific needs in business.

Cost: Work out your budget for how much you are willing to pay for the implementation and maintenance afterward.

6. Is CRM system applicable to businesses of any size?

Yes, any business whatever the size-be it small or a huge can use this CRM system. Moreover, they are also scalable and flexible to a wide range of requirements.

7. How does CRM improve customer support?

Most CRM applications include customer support modules that very often ensure faster response times for inquiries, integration with ticketing, and knowledge bases that improve customer satisfaction.

Key Features of CRM Systems

• Contact Management: In essence, CRM is a repository of customer contact information, including names, addresses, telephone numbers, and social media profiles. It is designed in such a manner that the information stored is retrieved and manipulated with ease by any business.

• Sales Management: The CRM system aids salespeople in tracking leads and managing the sales pipeline for predicting future sales. In this respect, businesses can understand their sales processes more clearly and make decisions on concrete grounds.

• Customer Support: Most CRMs are equipped with a web-based customer service module to help enterprises respond quickly and efficiently to customer inquiries and problems. It can be integrated with ticketing, chatbots, and knowledge bases for better customer satisfaction.

• Marketing Automation: As the name suggests, with marketing automation features, most of the CRM solutions will allow one to segment an audience, send personalized messages to that audience, and track performance based on campaigns. It features adding in marketing initiatives so that the right message goes to the right audience.
   
• Analytics and Reporting: Through analytics and reporting, CRM systems keep organizations informed about many facts. For instance, businesses will analyze the performance of sales, track customer behaviors and trends, and hence come up with informed decisions.